Order Processing Time

Orders are typically processed within 1–3 days after your order is placed. Processing includes order review, payment confirmation, item preparation, and shipment handling.

Processing time is separate from estimated delivery time. Orders placed during high-volume periods, holidays, promotional events, or inventory review may require additional handling time.

Estimated Delivery Time

After your order has shipped, estimated delivery time is 2–5 days. Delivery times may vary depending on destination, customs processing, local delivery conditions, weather, holiday volume, or other carrier-related delays.

The estimated delivery window is provided for general guidance and should not be treated as a guaranteed delivery date.

Shipping Destinations

Arc'teryx provides Free Worldwide Shipping to supported destinations. Please make sure your shipping address is complete, accurate, and available for delivery before placing your order.

• Use the full recipient name and complete street address.
• Include apartment, unit, building, floor, or company details when applicable.
• Confirm city, state or region, postal code, and country before checkout.
• Use an email address where you can receive order and shipping updates.

Shipping Rates

Shipping is free worldwide. Arc'teryx does not charge a separate shipping fee for eligible orders under this Free Worldwide Shipping service.

If shipping options are displayed during checkout, the available option shown for your order will depend on the destination and order details.

Tracking Information

Tracking information is usually updated within 1–3 days after shipment. Once tracking becomes available, you can use the tracking details to monitor your package progress.

Tracking scans may not appear immediately after shipment. If your tracking number shows no movement at first, please allow the tracking system time to update.

Wrong or Incomplete Shipping Address

Customers are responsible for entering accurate shipping information at checkout. If you notice an incorrect or incomplete address, contact Arc'teryx customer support as soon as possible at [email protected].

We will try to help when possible, but address changes may not be available after an order has entered processing or shipment. Arc'teryx is not responsible for delays or delivery issues caused by an incorrect address provided at checkout.

Customs, Duties, Import Taxes, and Government Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers should not be required to separately pay customs duties, import taxes, brokerage fees, or other government charges for eligible orders covered by this shipping policy. If you receive a request related to these charges, please contact customer support before making any payment.

Lost, Delayed, or Damaged Packages

If your package appears lost, significantly delayed, or arrives damaged, please contact Arc'teryx customer support so we can review the issue.

• For delayed packages, include your order number and tracking details.
• For damaged packages, include clear photos of the packaging and item condition.
• For missing packages, confirm the shipping address and any delivery notes available from tracking.

Please contact us promptly so we can help review the shipment status and provide the next available support steps.