Return Policy
30 Days Free Returns
Arc'teryx offers 30 Days Free Returns on eligible items. Before sending any return, customers must contact our customer service team first to receive the correct return instructions and return details.
30-Day Return Window
You may request a return within 30 days of receiving your order. Return requests must be started by contacting Arc'teryx customer service at [email protected].
Returns sent without contacting customer service first may not be accepted. Please do not send items back until you have received return instructions and return details from our team.
Return Eligibility
To be eligible for a return, the item should meet the return conditions below.
- The return request is made within 30 days of receiving the order.
- The item is unused, unworn, unwashed, and in its original condition.
- All original tags, labels, accessories, manuals, and packaging are included where applicable.
- Shoes should be returned with their original shoe box and protective packaging.
- The item must be packed securely to help prevent damage during return transit.
Non-Returnable Items
Some items may not be eligible for return for safety, hygiene, product condition, or sale-status reasons.
- Items that have been worn, washed, used, altered, damaged, or are missing original tags or packaging.
- Underwear, base layers, and other hygiene-sensitive items, unless defective or incorrect.
- Climbing safety equipment or protective gear, unless defective or incorrect.
- Gift cards, digital products, or items marked as non-returnable.
- Final sale or clearance items, if clearly marked as final sale at the time of purchase.
How to Start a Return
Please follow these steps before sending any return item.
Email Customer Service
Contact [email protected] with your order number, name, email address, item details, and reason for return.
Wait for Return Instructions
Our customer service team will review your request and provide the correct return instructions and return details. Do not send your item before receiving these instructions.
Pack the Item Securely
Include all original packaging, tags, accessories, and any requested return information. Pack the item carefully to reduce the risk of damage in transit.
Send the Return as Directed
Follow the instructions provided by customer service. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Refund Process
Once your returned item is received and inspected, we will notify you about the status of your refund. Approved refunds are processed to the original payment method when possible.
Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Exchanges
If you need a different size, color, or item, please contact customer service at [email protected] before sending anything back. Our team will provide the available return or exchange instructions based on your order and item condition.
Damaged or Wrong Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos of the item and packaging so we can review the problem.
