Information We Collect

Arc'teryx may collect information that you provide directly, information connected to your order, and technical information collected when you use our website.

• Contact information, such as your name, email address, billing details, and shipping details.
• Order information, including purchased items, order number, transaction details, returns, exchanges, and customer support requests.
• Account information, such as login details, saved preferences, and account activity if you create or use an account.
• Communication information, including messages you send to customer service at [email protected].
• Website usage information, such as pages viewed, device information, browser type, referring pages, and general interaction data.

How We Use Information

Arc'teryx uses customer information to operate the store, complete purchases, support customers, improve the website, and communicate with shoppers.

• To process, confirm, manage, and fulfill orders.
• To provide customer support for orders, shipping, returns, exchanges, product questions, and account help.
• To send order updates, service messages, and other information related to your purchase.
• To maintain website functionality, improve the shopping experience, and understand site performance.
• To detect, prevent, and respond to fraud, misuse, technical issues, or security concerns.
• To comply with applicable operational, accounting, tax, and legal recordkeeping needs.

Order Processing

When you place an order with Arc'teryx, we use the information you provide to process the transaction, prepare the order, communicate with you about your purchase, and support any return, exchange, or post-purchase request.

Please make sure your order and contact information is accurate so we can provide order-related updates and customer support.

Payment Information

Payments may be processed through PayPal, Stripe, and Credit Card payment services. Arc'teryx does not need to store your full payment card number in order to complete ordinary payment processing.

Payment processors may collect and process payment details according to their own security standards and privacy practices. We use payment-related information to complete purchases, issue refunds when applicable, and help prevent unauthorized transactions.

Cookies and Analytics

Arc'teryx uses cookies and similar technologies to support website functionality, remember preferences, help maintain shopping cart features, understand how visitors use the site, and improve the customer experience.

• Essential cookies help the website operate and support basic ecommerce functions.
• Preference cookies may remember choices you make while browsing.
• Analytics tracking helps us understand site performance, traffic patterns, and customer interactions.
• Marketing-related cookies may help measure the effectiveness of promotional content and website experiences.

You can usually adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

Email Marketing

If you subscribe to Arc'teryx email marketing, we may use your email address to send updates about products, promotions, store news, and related ecommerce messages.

You may unsubscribe from marketing emails by using the unsubscribe link included in marketing messages or by contacting us at [email protected]. Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to orders, support, account activity, or policy updates.

Service Providers

Arc'teryx may share information with service providers that help operate the store and provide customer services. These may include payment processing, order management, website hosting, analytics, email delivery, customer support, fraud prevention, and other store operations.

We do not authorize service providers to use customer information for purposes unrelated to the services they provide to Arc'teryx.

Data Security

Arc'teryx uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, payment method, or online transmission can be guaranteed to be completely secure. Please use care when sharing information online and avoid sending sensitive payment details through email.

Data Retention

We keep personal information for as long as reasonably needed to provide services, complete orders, support customers, maintain business records, prevent fraud, resolve disputes, and meet operational or legal requirements.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for store operations and recordkeeping.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These may include the right to request access, correction, deletion, portability, restriction, objection, or withdrawal of certain consent.

To make a privacy request, contact Arc'teryx at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

The Arc'teryx website is intended for general ecommerce use and is not directed to children. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

International Users

If you access the Arc'teryx website from outside the country where our store operations or service providers are located, your information may be processed in a different country from where you live.

By using the website or placing an order, you understand that information may be transferred, stored, or processed where our ecommerce systems and service providers operate.

Policy Updates

Arc'teryx may update this Privacy Policy from time to time to reflect changes in our website, store operations, customer services, or privacy practices.

When we update this policy, we will revise the “Last updated” date near the top of the page. Continued use of the website after an update means the revised policy applies to your use of the store.